Privacy
The Claim Club respects your privacy and is committed to protecting your personal data.
We may collect information such as your name, email address, purchase details, messages submitted through contact forms and website usage information.
This information is used to:
Deliver purchased products
Respond to enquiries
Improve our website and services
Comply with legal obligations
We do not sell personal information. Data may be shared with trusted service providers including Google, Gumroad, payment processors and website hosting providers where necessary to operate the business.
You may request access to, correction of or deletion of your personal information by contacting us at:
Information submitted through enquiry forms or service questionnaires will be used solely for the purpose of providing the requested service and communicating with customers.
Refund Policy
Due to the nature of digital products, refunds are generally not available once a product has been downloaded or accessed.
If you experience technical issues accessing a purchased product, please contact us and we will work to resolve the issue.
Refund requests may be considered on a case-by-case basis.
For personalised drafting services, refunds may not be available once work has commenced.
Terms of Use
By using this website, you agree to these terms.
The Claim Club provides educational resources, templates, playbooks, guidance and case studies relating to consumer complaints and claims.
Users remain responsible for any decisions, complaints, claims or actions taken based on information provided through this website or associated products.
All content remains the intellectual property of The Claim Club and may not be copied, reproduced, distributed or resold without permission.
Disclaimer
The Claim Club provides educational information only.
The Claim Club is not a law firm and does not provide legal advice or regulated legal services.
The Claim Club provides educational information, administrative support and document drafting assistance only.
Any templates, guides, playbooks, case studies or other materials are provided for general information and educational purposes only.
No outcome can be guaranteed. Any outcomes, settlements, awards or results described in case studies are specific to the circumstances of those cases and should not be relied upon as an indication of future success.
Users remain solely responsible for their own complaints, claims, legal proceedings and decisions.
DSAR Drafting Service
The Claim Club's DSAR Drafting Services are document preparation services only. Customers remain responsible for reviewing the complete draft, providing accurate information, supplying any identification requested by the organisation and submitting the request to the organisation.
The Claim Club does not act as a representative or agent for customers unless expressly agreed in writing.
Contact
For any enquiries regarding these policies, please contact: