Privacy Policy
What we collect and why
The Claim Club collects information you provide when enquiring, purchasing or using our services. This may include your name, email address, purchase details, correspondence and relevant case documents. Our website providers may also collect website usage information.
We use relevant information to respond to enquiries, deliver products and services, administer purchases, handle cancellations and complaints, and meet legal obligations.
Our lawful bases
We use personal information where necessary to take steps at your request before entering into a contract and to deliver the services you purchase. We also use information where necessary to meet legal obligations, including applicable accounting and tax requirements.
Where we rely on legitimate interests, these include responding to general enquiries, keeping appropriate business records, handling complaints and protecting our legal rights. We consider these interests against your rights and interests.
Where we seek your consent for an optional use, such as publishing an identifiable customer case study, you may withdraw that consent at any time.
Service providers
We do not sell personal information. We use Google for website hosting, forms, email and document storage, Stripe for service payments, and Gumroad for digital product sales. Relevant information is shared with these providers as needed to operate these services.
We also use Make to automate purchase confirmation emails, processing the purchase details and email address needed to send them.
International processing
Our service providers may process personal information outside the UK, including in the United States. Depending on the provider and transfer, protections may include UK adequacy regulations, the UK Extension to the EU-US Data Privacy Framework, or approved contractual safeguards with the UK International Data Transfer Addendum.
Further details are available in Google’s data transfer information, Stripe’s Privacy Center and Gumroad’s Data Processing Addendum. Contact theclaimclub@gmail.com if you would like further information about the safeguards relevant to your information.
Sensitive information
Send only information relevant to your request, removing unnecessary details about yourself and other people.
Contact us before sending health information, other sensitive personal information, or information about criminal allegations, offences or convictions. We will assess whether we can accept it and confirm the appropriate arrangements before you send it.
Retention
We review customer case documents 12 months after completing the service and delete or anonymise information that is no longer needed.
Where records remain necessary for an ongoing complaint, legal obligations or legal claims, we retain only what is needed and review it periodically. Purchase and accounting records are kept separately for applicable legal and tax retention periods.
Customer case studies
Purchasing a service does not give us permission to publish your case.
If we would like to feature your experience, we will contact you separately and show you the proposed case study for approval before publication. Participation is optional and does not affect your service.
We remove identifying information about you and other individuals, including details that could identify someone when combined. Original case documents will not be published without separate, specific permission and an appropriate review of third-party information.
Your rights and complaints
Depending on the circumstances, you may have rights to access, correct, delete, restrict, object to the use of, or receive a portable copy of your personal information. Legal conditions and exemptions apply.
Where we rely on consent, you may withdraw it at any time without affecting processing carried out lawfully before withdrawal.
Contact: theclaimclub@gmail.com
You may also complain to the Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/