Cancellation & Refund Policy
Personalised services
This section covers complaint assessments, DSAR drafting, complaint letter drafting, DSAR response reviews, and complaint review and feedback.
You may cancel without giving a reason within 14 days after the day the contract is made.
Email theclaimclub@gmail.com with your name, service purchased and a clear statement that you wish to cancel. You may use our cancellation form, but you do not have to.
Starting work within 14 days
Before starting during the cancellation period, we will ask for your express request and your acknowledgement that your change-of-mind cancellation right ends once the service is fully completed.
If you cancel before work starts, we will refund your payment in full.
If you expressly requested an early start and cancel before completion, we may charge a proportionate amount for work supplied up to cancellation, where permitted by law. We will explain any deduction and refund the balance.
Once the service is fully completed, your change-of-mind cancellation right ends only if you requested the early start and acknowledged that consequence before work began.
Without an early-start request, we will wait until the cancellation period ends before beginning. Advertised turnaround times run from when we have sufficient information and are permitted to start.
Refunds and statutory rights
Cancellation refunds will be made without undue delay and within 14 days of being informed of cancellation, using the original payment method unless otherwise agreed. No refund fee is charged.
Your statutory rights remain unaffected, including where a service lacks reasonable care and skill or does not match what was agreed.
Digital downloads
Digital downloads have separate cancellation rules. Before supplying a download during the cancellation period, we will obtain the required express consent and acknowledgement that the cancellation right will be lost when supply begins.
Rights concerning faulty or misdescribed digital content remain unaffected.