Service Terms & Disclaimer
Please also read our Cancellation & Refund Policy.
Our services
The Claim Club provides educational resources, complaint assessments, document drafting, document reviews and practical administrative support.
We are not a law firm and do not provide legal representation or regulated legal services. General website content, playbooks and case studies are educational information, not legal advice.
Scope and delivery
The relevant service page or accepted quotation describes the work, price, document limits and estimated turnaround time.
Turnaround times begin when we have received payment, sufficient information and any permission required to start during the cancellation period. Complex work is individually quoted before it begins.
Your responsibilities
Please provide accurate information and review completed documents before using them. Unless expressly agreed otherwise, you remain responsible for submitting documents, responding to organisations and meeting applicable deadlines.
For DSAR drafting, you are also responsible for supplying any identification requested by the organisation. We do not act as your representative or agent unless expressly agreed in writing.
Outcomes
Our work is based on the information supplied. We cannot guarantee a particular response, settlement or outcome, or that a review will identify every omission or concern.
Case-study outcomes relate to those particular circumstances and are not promises of future results. These statements do not affect your statutory rights.
Use of our materials
Unless otherwise stated, our original website content and materials belong to The Claim Club or its licensors. Purchased templates may be adapted for their intended personal use. Materials must not be redistributed or resold without permission.
Questions or complaints
Email theclaimclub@gmail.com with details of your enquiry or concern.